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Q&A
What
is your turnaround?
Once your order is placed online we will then email your proof to you within 1-2 business days. Once you approve the proof we will send you a invoice for payment. Once your payment is received we will start your order. Orders will ship or will be ready for pick up within 1-2 business days from payment.
Can
I see what my order will look like BEFORE I buy it?
Yes. We will email you a proof within 1-2 business days. If you need any changes, please reply and we will email you a new proof.
Can I use one form for my order?
The
On line Order Request Form Is Only Designed to Provide ONE
ORDER per Web
Form.
Please submit One Form for Each Order Required.
What
shipping methods do you offer?
Depending on your location within Houston and surrounding areas we will deliver. Orders placed outside of the Houston area or out of our delivery area will be mailed standard delivery unless arrangements and payment is made to receive orders by Fed Ex or UPS. Depending on weight, standard shipping could be US Mail or UPS Ground. We also offer Next Day or 2nd Day UPS. You can get an estimate at UPS. We ship from 77583. Shipping: Our shipping charges are as follows:
How
long will ground delivery take?
There is no guarantee on US Mail - most deliveries are made in 2-5 business days. UPS Ground guarantees these transit times.
How much do you charge to digitize
my logo or art work?
If your logo needs to be digitized the fee is due at the time of the request. Our Digitizing/Artwork pricing is as follows: $45 – Any design that will fit in a 6” circle regardless of stitch count. $100 - Any design that WILL NOT fit in a 6” circle regardless of stitch count. How do I send my logo or art work to you?
832-241-1399 Email: Website:
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